Frequently asked questions
Don’t see your question below?
What is OfferingTree?
Can I use OfferingTree with my existing website?
Can I sell or rent videos / recordings / courses?
Do you provide a website?
What fees do you charge?
Do you integrate with Zoom?
Can I use something other than Zoom?
Can you do donation-based and sliding scale pricing?
Why use OfferingTree? How are you different?
Unlike other companies, OfferingTree is specifically designed for health and wellness professionals who don’t want the hassles of learning technology or managing tons of logistics. You can be up and running in 30 minutes or less. OfferingTree is a “business in a box” solution so you don't need to manage plugins or mess with code. We’re also a benefit corporation that actively supports wellness access and education
Do you offer support?
We provide a variety of support from real human beings. We provide email support and an active user community where you can ask questions. By request, we can arrange video or phone calls. We also provide education and training with free monthly webinars. OfferingTree includes tutorial videos for all of our features and an online Q&A forum. To get the fastest support, simply click the “Help” button
Do you allow waivers?
Will I get my own domain name? What if I have an existing domain?
Yes! When creating your account, you'll be asked to choose an option for your website address. Pick the "Use a domain you've already purchased" option and we'll get in touch with you on how we can use that domain for your OfferingTree site.
If you already have a site you like and you just want to use OfferingTree functionality on your existing site we can do that too! Most of our popular features can be embedded right in your existing site!
Don't already own your own domain. No problem! You can purchase one during the signup process.
What happens if I cancel my subscription?
If you cancel a monthly paid plan, we’ll stop all future billing. You can use all of the monthly plan’s features until the end of that month. Please note that we do not issue refunds for any of our monthly paid plans.
If you cancel an annual paid plan, we’ll stop all future billing. You can use all of the annual plan’s features until the end of your current annual bill cycle. If you cancel an annual plan within the first 14 calendar days of your credit card being charged the annual fee, then you can request a refund from us with no questions asked.
If you purchased or transferred a domain to us, we're happy to transfer the domain back to you so you can use it however you wish.
If you have any additional questions / concerns or just wish to connect with us, please email us at email@example.com.