We’ve got exciting news - the two-way text messaging feature is now available as an add-on to OfferingTree!

This powerful feature makes it easier than ever to connect and converse with your clients at key moments in their journey with your business.

Whether you're welcoming a first-time visitor or checking in with a long-time student, text messaging helps you build real relationships with real results.

With this $30 add-on, you’ll get a custom phone number with a built-in inbox to send and receive texts directly from OfferingTree. This feature is also integrated with our automations and booking reminders, creating unlimited possibilities for sparking conversations with your clients.

Here’s what two-way texting can help you do:

• Turn first-timers into loyal clients 👉 A personal message after their first visit shows you care - and gives them a nudge to come back.
• Boost sales with timely messages 👉 Promote intro offers, share time-sensitive deals, or upsell memberships to your most engaged clients.
• Win back clients who’ve gone quiet 👉 Reach out to those who haven’t booked in a while and re-open the conversation.
• Reduce no-shows and gather real feedback 👉 Text reminders still reduce no-shows—but now, following up after the visit lets you build deeper relationships.

Learn More About The New Two-Way Texting Features

Here’s what you need to know:

To begin with, full texting capabilities are currently supported only in the U.S., Canada, and the UK. Let us know what other countries you want us to support!

Additionally, there will be new monthly limits to the number of free text messages that can be sent for booking reminders and follow-ups as part of your paid OfferingTree plan. The vast majority of current customers will not be affected by this change because the number of free text message segments for your account was chosen based on your past usage. We also added a little padding to ensure this won’t affect the way you use texting today. If in the future you need to send more texts, you can purchase bundles of text messages right in the OfferingTree software. Check your subscriptions page to see your current quota. We also have a help article on the new limits and about text message segments.

Why are we adding limits to texting?

In the last few years, the cost of sending texts and the regulations around texting have increased. In rare cases, the costs to OfferingTree for sending text messages have been more than a customer’s subscription price. To keep OfferingTree sustainable and to continue delivering high-quality communication tools, we had to revisit how text messaging is managed across plans. With the launch of powerful two-way texting, this was the right moment to make sure our system is set up for the long haul (and that we’re not breaking any laws).

If you have any questions or concerns about how this will impact the way you are running your business currently, just reply to this email.

We’re thrilled to bring you more ways to connect and grow! If you have any questions or want help deciding if this feature is right for you, just reply to this email and we’ll be happy to help.

Best wishes,

Eddie & the OfferingTree Team