📍 Over time, locations have a way of multiplying — a typo here, a slight variation there, and suddenly you've got five versions of the same address cluttering your class list. The new Location Management page fixes that.

From one centralized view, you can see every saved location, merge duplicates down to a single clean record, and set a default that automatically applies to any new class you create.

A few things worth knowing:

• Merging is permanent. Once two locations are consolidated, it can't be undone.
• Setting a default location applies to new classes only. Existing classes won't be updated automatically.

[Read the help article or watch the video]

📊 Now you can see exactly how much revenue each client has generated — since day one, or within any time period you define.

This update lets you:

• View total lifetime value per client: directly from their detail page, no digging required.
• Run LTV and spend reports: to see who your top clients are and spot anyone whose spending has dropped off.
• Build smarter segments: using LTV or spend as conditions so that you can target your best clients or re-engage the ones going quiet.
• Trigger automations based on spend: for example, send a message automatically when a client hits a certain threshold.

[Watch the video]

💰 Pay rate overrides were already available for events and event series — now they work for appointments, too.

This update lets you:

• Set custom pay rates per appointment type: different offerings can pay out at different rates.
• Override defaults with precision: a staff member can earn their standard rate for private sessions and a higher rate for premium offerings. You also can now set “No Pay” options for certain appointments.

Available on all Studio plans that include staff management.

[Check out the help article or watch the video]

The Admin Dashboard navigation has been redesigned with a cleaner, more organized layout.

Key tools are now more accessible upfront, and a new search bar makes it easy to find any page or setting you're looking for, as well as search for clients.

A "Create New" button gives you a quick way to create new things without needing to navigate deep into other pages. Navigation is also streamlined into collapsible left-hand categories, keeping the workspace tidy without losing access to any features.

We highly recommend reviewing the video before the update so you know what will be changing!

[Watch the video]

Your Emails, All in One Place

We rebuilt the Email Messages page from the ground up. All your emails — automated, one-off, everything — now live in a single unified list with expanded stats, including click tracking.

If you were using the old Drip Emails, those have been automatically migrated into automations, with one bonus automation added to your quota. No action needed on your end.

We highly recommend reviewing the video before the update so you know what will be changing!

[Check out the help article or watch the video]

Build Pages Faster

A few quality-of-life upgrades to Custom Pages:

✅ Browsing and previewing sections is now way easier, so you spend less time hunting for the right layout.

✅ Navigation menus now support up to four levels deep (previously two), giving you more flexibility if your site has a lot to organize.

✅ We refreshed the look of public offerings, packages, and membership cards.

✅ AND, we added the option to hide which specific offerings are included in a package or membership, so your pages stay clean and focused.

[Watch the video]

More Control Over Who Can Do What

Three new staff permissions just dropped: you can now grant (or restrict) access to create and edit client notes, edit custom field values, and cancel events.

Handy when you want your team handling day-to-day tasks without worrying about someone accidentally wiping out a workshop.

Studios told us they spend hours (sometimes days) on website updates. We built something to change that.

Meet Sprout. 🌱

How Sprout works:

• Describe what you want in your own words
• Sprout builds it using our website builder (images, animations, text, all of it)
• You stay in complete control and can edit or ask for changes
• Changes happen instantly, on your timeline

What you do: Stay focused on your studio, students, and community.

Starting today, all users can access Sprout in their website builder.

Sprout is an AI-powered tool, and we know that might give you pause. We talked long and hard about how to help people break this barrier without compromising our beliefs. You will not be forced to use Sprout. Sprout is opt-in and easy to completely disable.

We're also compensating for Sprout's estimated environmental footprint, 100x. As supporters of the Arbor Day Foundation and Bonneville Environmental Foundation, we're compensating for over 100x our estimated carbon and water usage of this tool through reforestation and water sustainability efforts.

[Click here to see our help article and video]

Discover how to transform raw customer data into actionable insights through effective segmentation. In this hands-on session, you'll learn how to identify meaningful customer groups, create segments that drive business decisions, and use segmentation strategies to personalize experiences, optimize marketing efforts, and boost engagement.

Whether you're working with behavioral data, demographics, or usage patterns, you'll leave with practical techniques to segment smarter and connect better with your audience.

Sign up here for Tuesday, Feb 10, 2-2:30 PM CST! Can't make it live? No problem. Sign up and we'll send you the replay!

📦Sell Now, Start Later

When you sell a membership through the POS, you can now pick exactly when it starts. Want to sell today but have it kick in on the first of the month? Done. No more workarounds or fiddling with dates.

[Check out the help article and guide video on this feature]

📦One-Click Cancellations

Canceling or expiring a package or membership used to take a few extra steps. Now it's all done in one click. Less clicking, fewer screens, same outcome.