Need to reschedule a client for a different class? It's easy! You can move their registration and payment to the new class in just a few steps. Follow the instructions in this help article.

How does this impact your business? Here is an example:

Alex owns a bustling wellness studio. His students love the flexibility of his schedule, but sometimes life happens, and they need to reschedule their bookings.

Before this update, moving a client from one class to another required manual adjustments, extra admin time, and potential payment issues. Now, with this new feature, Alex and his team can seamlessly reschedule clients in just a few clicks—without losing their payment or requiring extra steps.

How Alex Uses the New Update:

Client Requests to Reschedule Last-Minute

• A long-time client, Sarah, is registered for a Tuesday evening Vinyasa class but realizes she has a work conflict. She emails the studio asking to move to Thursday’s class instead.
• Instead of canceling and refunding her, Alex’s team uses the new reschedule feature to move her registration and payment to the Thursday class in seconds—no hassle, no extra fees.

Bad Weather Forces a Class Cancellation

• A winter storm hits, and Alex needs to cancel an evening class for safety reasons.
• Instead of issuing refunds, he quickly moves all affected attendees to another class later in the week, ensuring they don’t lose their session. Clients appreciate the smooth experience!

A Client Accidentally Books the Wrong Class

• Mark, a new client, accidentally signs up for an advanced yoga class instead of the beginner session he meant to book.
• He calls the studio, and Alex’s team easily transfers his registration and payment to the correct class without extra charges or confusion.

Whether accommodating last-minute changes, weather-related cancellations, or simple mistakes, you can now offer a seamless client experience while keeping revenue intact.