We've brought you a bunch of new reports to give you easy access to the complete picture of your business performance, especially when it comes to memberships and packages.

Here are all the reports we've added :

• Discount Code Usage
• Unpaid Registrations
• Active/Paused Memberships
• Canceled Memberships
• Active Packages

How does this impact your business? Here is an example:

Sarah owns a thriving yoga + Pilates studio offering memberships and class packages. While her classes are well-attended, she’s noticed fluctuations in membership renewals and wants a clearer picture of her business performance to make better strategic decisions.

How Sarah Uses the New Reports:

• Discount Code Usage Report: With this report, she sees exactly how many people redeemed her holiday discount code and whether those new sign-ups are converting into long-term members.
• Unpaid Registrations Report: Some clients booked classes but haven’t completed their payment. Sarah can now easily identify these clients, and collect payments when they are at the studio or right after their session.
• Active/Paused Memberships Report: With seasonal fluctuations, some members have paused their memberships. Sarah uses this report to track how many members are currently paused and to re-engage them with a Welcome Back Offer when they’re ready to return. She also uses this report to track her active membership holders and share exclusive discounts for long-time active members.
• Canceled Memberships Report: This report helps Sarah track when and why members cancel. By spotting trends—like an increase in cancellations after three months—she decides to add an exclusive members-only workshop at the 90-day mark to increase retention.
• Active Packages Report: Some of Sarah’s students prefer buying class packages instead of a membership. With this report, she can better understand just how many of her clients prefer this option over memberships to decide whether she should revamp her membership offerings, her package offerings, or both.

Whether it’s monitoring discount impact, following up on unpaid registrations, or preventing membership churn, these insights help you take action before small issues become big problems.