🚫 If you've ever watched an unlimited membership client skip class for the third time in a week with no consequence, this one's for you.

You can now set automatic penalty fees for late cancellations and no-shows — no more manual tracking, no more charging outside the platform.

Here's how it works:

You create rules in Business Settings that define who gets charged, what triggers the fee (late cancel, no-show, or both), and how much. Staff get a 24-hour window to waive any pending charge directly from the class roster before it goes out. Clients see the policy at booking and receive an email if a fee is applied.

A few details to know before you set it up:

Rules run in order. The first rule that matches a client wins. You control the priority with drag-and-drop.

Fees stack. A penalty is charged on top of a forfeited pass, not in place of it.

You can build in leniency. Optional frequency thresholds let you set a grace limit. For example, only charge after two violations in a calendar month.

Class-level overrides exist. Need to run a free community event without triggering penalties? You can disable them for individual sessions.

Payment method required. Clients without one on file will be flagged with an outstanding balance instead.

Auto-penalties are off by default — you'll need to enable them in Business Settings to get started.

Available on Studio Grow and Studio Max.

[Take a look at the Help Article or the Video]